Thank you for shopping at Lenzzi.in! We are committed to providing you with a hassle-free shopping experience. Below is our shipping policy to ensure transparency regarding your orders for eyeglasses, sunglasses, and other optical products.
Shipping Locations
We currently deliver to all locations within India. We are working on expanding our delivery services internationally in the near future.
Processing Time
- All orders are processed within 2-3 business days of receiving payment.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Customized eyewear (such as prescription glasses) may take additional processing time depending on the complexity of the prescription.
Shipping Time
- Standard Delivery: Typically takes 5-7 business days from the date of dispatch.
- Express Delivery: Available for faster delivery (usually within 2-3 business days), subject to availability.
Shipping Charges
Free Shipping: We offer free shipping on all orders, no matter the size or value of your purchase. Enjoy free delivery on all eyeglasses and sunglasses with no hidden charges!
Tracking Your Order
Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the respective courier’s website.
Shipping Carriers
We use trusted courier partners, including Blue Dart, DTDC, India Post, and others, to ensure fast and secure delivery of your eyewear.
Address Accuracy
Please ensure that your shipping address is complete and accurate at the time of purchase. Lenzzi.in is not responsible for delays or missed deliveries due to incorrect address information.
Order Issues & Delivery Problems
If you experience any issues with your delivery or believe your order has been lost or damaged, please contact us within 48 hours of receiving your order. We will investigate the matter and provide a prompt resolution.
Customs and Import Duties (For International Shipments)
For international deliveries, any customs duties or import taxes are the responsibility of the customer. Please check your local customs regulations before placing an order.
Return and Exchange Policy
For information on returns, exchanges, or damaged items, please refer to our Return and Exchange Policy.
Contact Us
If you have any further questions, feel free to contact our customer service team at Lenzzi.official@gmail.com